Terms & Conditions
Deposit & Final Payment
20% of the total tour fee should be paid as the deposit when you confirm the tour plan. The outstanding payment is required 30 days before the departure date. On receiving the deposit and final payment, this indicates that you (and your agent) have accepted these terms and conditions. The terms and conditions listed are based on the contractual relationship between Muslim2China.com and its clients. It is important that clients have read and understood these terms and conditions when receiving quotations, itineraries and communicating with our travel advisors.
Payment Terms
We only accept the following methods of payment:
- 1. Online payments by credit card (MasterCard, Visa, American Express etc) or through Moneybookers and PayPal.
- 2. Wire transfer
- 3. Cash payments, traveler's cheques and company cheques are also accepted upon special request. However we do not accept personal cheques.
Refund
In the event of cancellation we will refund all your payment made to Muslim2China (cancellation fee is applicable) when we receive your written cancellation request 14 days before your departure.
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The cancellation fee will be calculated as follows:
- 1. Cancellation received up to 14 days before departure: 100% refund of all money you paid;
- 2. Cancellation received from 7 to 13 days before departure: 20% of the tour price + full cost of Yangtze River Cruise if applicable.
- 3. Cancellation received from 3 to 6 days before departure: 50% of the tour price + full cost of Yangtze River Cruise if applicable.
- 4. Cancellation received from 2 to 0 days before departure: 100% of the tour price + full cost of Yangtze River Cruise if applicable.
No-show travelers will be charged 100% of the tour price and full cost of Yangtze River Cruise if applicable.
We are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days during your tour.
Notes:
Travel Buddy tour cancellations received up to 30 days before departure, 100% refund of the amount paid.
Alteration of Itinerary
Before you finalize the itinerary and send us the confirmation letter, any alteration to your itinerary is free of charge. Alternations after payment of deposit cost $25.00 per request. Customer takes the responsibility for all expenses incurred by alteration of the booking. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
Travel Documents
All clients must possess a valid passport and necessary visas or travel documents. Client is responsible for all relevant documentation. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Muslim2China is not responsible or liable whatsoever for the failure of clients to obtain appropriate documentation.
Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who will visit Tibet are required to provide a doctor's certificate that he/she is fit for travelling and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Insurance
Muslim2China have purchased Travel Liability Insurance worth RMB 15,000,000 and Travel Accident Insurance up to a maximum of RMB300,000 as part of the tour package, ensuring our customers a secure and carefree journey. We also highly recommend that clients purchase full coverage travel insurance from their country of origin. Insurance provided by Muslim2China is not applicable when hotel and China flight booking alone are purchased through Muslim2China.
Complanints and Claims
If you are dissatisfied with any of the services provided by Muslim2China, please notify your local tour guide or travel planner to avoid the problems recurring during your trip.
In the event of a complain or claim for compensation arises, you should inform us via written form 15 days after you have returned from your trip. Relevant receipts and evidence must be attached to the letter of claim. Muslim2China will not be liable for any claims made later than 15 days after the tour.
Communication
You can contact us through email, fax or phone. For any reason if you fail to receive any reply from Muslim2China with regards to your tour status within 48 hours from the time you submitted a request for booking, modifying or cancelling a tour, please email our Customer Service Center at sales@muslim2china.com. Alternatively you can call us at 86-755-25029115, where our staff will be happy to help.
Liability and Responsibility
Muslim2China provides tour information and China tour bookings. Muslim2China publishes travel information and services gathered from the selected quality hotels, air ticket agencies and local branch companies. Muslim2China is not responsible for errors, emissions or inaccuracies in information provided by third party providers.
Muslim2China shall not be responsible for any wrongful or negligent or fraudulent information, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other third party not directly owned or controlled by Muslim2China.
Muslim2China shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full caused by climatic conditions, natural calamity, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Muslim2China's control. Neither Muslim2China nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
Muslim2China is not responsible for a client's failure to comply with customs regulations.
Muslim2China is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
Muslim2China reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Muslim2China has cancelled any tour prior to the commencement of the tour, Muslim2China is liable for a full refund of the money received from the client.
Many of Muslim2China tour packages include activities that require care and attention. Such activities include, but are not limited to boarding and going ashore from boats, climbing hills, and entering and exiting tombs and caves. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Muslim2China, its employees and agents are responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Muslim2China reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.